5 Things to Consider Before Choosing a Technology Partner

5 Things to Consider Before Choosing a Technology Partner

Technology in business today is essential for a company’s growth.  Sometimes, technology doesn’t always work the way it should, and becomes a hindrance, this is where the importance of your technology partner comes in.  There is no shortage of technology companies, so finding one is easy, but choosing the RIGHT partner for your business can be challenging.  Your technology partner should be an extension of your team and just like your team have one common goal: growing your business.

Before diving in take some time to consider these five suggestions when choosing your technology partner:

Customer Service: How are their manners?

Finding a company to fix or support your technology is no tall order but finding a company that combines great customer service is.  Remember…YOU are choosing them, and YOU are the customer.  Technology can be sensitive and things happen but what matters is how your partner responds in those situations.  Partners should have a quick response time – whether it’s a question, concern, or the sky is falling.  Technology partners should be helping your business grow and altering solutions to allow for growth in the future.

Technical Support: How well do they know their ‘stuff’?

Experience and credentials matter when it comes to choosing your technology partner.  Chances are you wouldn’t leave your child with some random person off the street; the same goes for the technology of your business.  If you are choosing a partner solely on price be careful, inexpensive solutions can end up costing your business even more money in the long run due to missed opportunities or efficiency.

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Mutual Benefit: Do they have your back?

Your technology partner should be as invested in you as you are in them.  They should be committed to the long term strength of your business and understand what success looks like to you.  A partner should never stop consulting you on your current and future technology needs, and help you build a plan that is beneficial to your businesses needs.

Understanding of Your Business: Are you on the same page?

You know the ins and outs of your business and your partner should take the time to as well.  Without knowing the needs and goals of your business they cannot provide the most effective or efficient solutions for you.  A partner who doesn’t make accurate recommendations is ineffective and a waste of your businesses money.

Ongoing Support: Are you in a committed relationship?

A partnership is just like a relationship, and in any relationship support is a necessary element.  Your technology partner should be there to support your business as situations and problems arise, not disappear when the system is done being implemented.  Systems need to be maintained and allow your business and staff to stay efficient and productive. If your partner provides proper support, technology is no longer your concern….remember, that’s what you’re paying for!

Successful businesses require IT solutions that work, and make it easier to run their operations. SPI is the leader in on-demand IT solutions, with over 25 years of experience, SPI has helped Michigan businesses grow by offering customizable technology solutions to meet their client’s short-term and long-term needs.

Ready to grow your business with the leader in technology? Contact us today so we can learn more about your business.

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